FILMED CLASSES
We have a robust online community and because of this we tend to film a lot of our classes to get them weekly content. There is a high chance you could be in a filmed class. If you would prefer not to be filmed, please let us know upon arrival or by simply emailing us ahead of time (info@power-flowstudio) and we would be happy to accommodate you by either moving you to a part of the room that is not visible on camera, or forgoing filming all together.
IN-STUDIO CLASSES
HOW DO I BOOK INTO CLASS?
You can easily book into any class using our free app for iOS and Android or by logging into our website.
WHEN DO I BOOK INTO CLASS?
Our booking window opens every Sunday at 5pm MST for that weeks classes (Monday – Sunday).
What options do I have for booking a class?
We offer an Unlimited Monthly Membership, drop-in credits and class packs with education and military discounts available. Take note that we are a cashless business.
WHAT IS THE ADVANCED BOOKING FEATURE?
Unlimited members and guests with an Advanced Booking Credit can book up to 2 weeks ahead starting Sunday’s at 5PM MST.
CAN I CHOOSE MY OWN SPOT?
Yes, you can pick your own spot for all of our classes.
What if the class fills up before I get in?
Join our waitlist! By doing so, you are agreeing that you can take class should you get in and may receive notice via email as early as 45 mins before the class start time. You are also agreeing to your cancellation policy.
HOW WILL I BE NOTIFIED THAT I GOT OFF THE WAITLIST?
By email only. By adding yourself to the waitlist, you are agreeing that you can take class should you get in and may receive notice via email as early as 45 mins before the class start time. You are also agreeing to your cancellation policy.
What is your Cancellation policy?
There is a 12-hour cancellation policy for all classes. Unlimited members will be charged a $10 fee and credit members will lose their credit. Additionally, Members who “non-show” to a class will be charged $20.
LATE ARRIVALS
Available spots will be given to waitlisted guests 2 minutes before class. A 5-minute grace period is offered for any remaining spots.
DO YOU OFFER SHOE RENTALS?
Yes. Our bikes are SPD and DELTA clip compatible. You can bring your own or rent a pair of spin shoes for $3+tax.
Do you offer private rides?
Yes! Email us at info@power-flowstudio.com to start the conversation.
Can I book for a friend?
Yes! You are able to book a friend into class using a Drop In or Advanced Drop In credit. To expedite the check in process, please arrive 10-15 minutes early so we can assure your guest sets up an account and gets properly set up for class.
What happens if I don’t get off the waitlist?
You are automatically removed from class with no penalty. If you used a credit to book, it will be returned to you for future use.
Do I need to bring any equipment for classes?
No. Any and all equipment you will need for both cycle and training classes will be provided.
Do you offer water?
Yes, we sell water for $2 per bottle. We also have a filtered water fountain available if you want to bring your own water bottle.
HOW EARLY SHOULD I ARRIVE TO CLASS?
We recommend arrive 10-15 minutes before class to ensure we take all the proper measures to get you ready for class.
ON DEMAND SUBSCRIPTION
HOW MUCH DOES AN ONLINE SUBSCRIPTIONS COST?
We have two subscription options available: a monthly subscription at $19.99/month and a yearly subscription at $219/year.
DO YOU OFFER A TRIAL PERIOD BEFORE COMMITTING TO A PURCHASE?
Yes, every subscription comes with a 7-day free trial period. Once the trial period is over, the credit card you entered when making the subscription purchase will be charged. You are welcome to cancel your subscription at any time during the trial period. Only one trial period may be used per subscriber.
When will I be billed for my subscription?
You will be automatically billed for your first subscription period the day after your 7-day free trial ends, and after each subscription period thereafter. You will receive an email receipt for each subscription charge.
How can I stream classes?
You can stream digital classes on the following apps: AppleTV, iOS, Android, AndroidTv, FireTV and Roku. You can also stream from a web browser.
IS THE DIGITAL SUBSCRIPTION WORLDWIDE?
Yes. You can access our classes in most countries.
WHAT EQUIPMENT WILL I NEED?
To get the most of your experience, we recommend a bike for cycle classes and at minimum, a mat, dumbbells and small loop bands for our strength training classes.
GENERAL QUESTIONS + SUPPORT
EMAIL US
You can reach us at info@power-flowstudio.com where we would be happy to assist you.
WE DO NOT HAVE A STUDIO PHONE
Email is the best way to contact us at info@power-flowstudio.com